Status Page
Check real-time service uptime and incident history for the Plomo platform.
Email Support
Reach the Plomo team directly for help, access requests, or any other inquiry.
Requesting Access
Plomo is currently invite-only. If you’d like to use Plomo for your M&A due diligence workflows, reach out to [email protected] to request access. Please include a brief description of your firm and the type of deals you’re working on — this helps us onboard you with the right configuration from day one.Technical Support
If you run into an unexpected error, a workflow that isn’t behaving as expected, or anything else that’s getting in the way of your work, email [email protected] and the team will get back to you promptly.What to Include in Your Support Request
The more context you provide upfront, the faster the team can help you. When writing in, please include:- Deal ID or deal name — if the issue is specific to a particular deal, share its name or identifier from the dashboard
- Steps to reproduce — describe what you were doing when the issue occurred, step by step
- Expected vs. actual behavior — explain what you expected to happen and what actually happened instead
- Any error messages — copy and paste any error text shown in the dashboard, or describe what you see on screen
Security Reports
If you discover a potential security vulnerability in Plomo, please report it responsibly by emailing [email protected]. Do not share vulnerability details publicly until the issue has been reviewed and resolved. We take all security reports seriously and aim to respond quickly.Enterprise Support
For enterprise customers and prospects, the Plomo team can provide:- Security reviews — documentation and questionnaire support for your firm’s vendor assessment process
- Architecture details — information about how Plomo is built, hosted, and secured
- Subprocessor information — a list of the third-party services Plomo uses to process your data