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Contact [email protected] for access, product support, or enterprise inquiries. Check status.plomo.ai for published service status and incident updates.

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Report a product issue

Include enough context to identify the affected workflow:
  • The deal identifier, if relevant.
  • The steps that led to the issue and what you expected to happen.
  • The message shown in the application.
  • The approximate time and time zone, especially for upload, processing, or export failures.
Avoid including credentials, share tokens, or confidential source documents in a support email. The team can arrange an appropriate way to inspect sensitive material if needed.

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Security reports

Report potential vulnerabilities privately to [email protected]. Include the affected area and reproduction steps without publishing sensitive data or access tokens.

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Enterprise information

Contact the team for architecture information, security questionnaires, current subprocessors, and the terms applicable to your workspace. See the security overview for an introduction to the product’s controls.