> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plomo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plomo Support: Get Help, Report Issues, and Contact Us

> Get help with Plomo — contact our team for access requests, technical troubleshooting, security vulnerability reports, and enterprise inquiries.

Whether you're troubleshooting an issue, requesting access to Plomo, or evaluating the platform for your firm, our team is here to help. Plomo is an invite-only product, so all access requests and support queries are handled directly by the Plomo team at [admin@plomo.ai](mailto:admin@plomo.ai). You can also monitor real-time service health at any time on our status page.

<CardGroup cols={2}>
  <Card title="Status Page" icon="signal" href="https://status.plomo.ai">
    Check real-time service uptime and incident history for the Plomo platform.
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:admin@plomo.ai">
    Reach the Plomo team directly for help, access requests, or any other inquiry.
  </Card>
</CardGroup>

## Requesting Access

Plomo is currently invite-only. If you'd like to use Plomo for your M\&A due diligence workflows, reach out to [admin@plomo.ai](mailto:admin@plomo.ai) to request access. Please include a brief description of your firm and the type of deals you're working on — this helps us onboard you with the right configuration from day one.

## Technical Support

If you run into an unexpected error, a workflow that isn't behaving as expected, or anything else that's getting in the way of your work, email [admin@plomo.ai](mailto:admin@plomo.ai) and the team will get back to you promptly.

### What to Include in Your Support Request

The more context you provide upfront, the faster the team can help you. When writing in, please include:

* **Deal ID or deal name** — if the issue is specific to a particular deal, share its name or identifier from the dashboard
* **Steps to reproduce** — describe what you were doing when the issue occurred, step by step
* **Expected vs. actual behavior** — explain what you expected to happen and what actually happened instead
* **Any error messages** — copy and paste any error text shown in the dashboard, or describe what you see on screen

## Security Reports

If you discover a potential security vulnerability in Plomo, please report it responsibly by emailing [admin@plomo.ai](mailto:admin@plomo.ai). Do not share vulnerability details publicly until the issue has been reviewed and resolved. We take all security reports seriously and aim to respond quickly.

## Enterprise Support

For enterprise customers and prospects, the Plomo team can provide:

* **Security reviews** — documentation and questionnaire support for your firm's vendor assessment process
* **Architecture details** — information about how Plomo is built, hosted, and secured
* **Subprocessor information** — a list of the third-party services Plomo uses to process your data

Contact [admin@plomo.ai](mailto:admin@plomo.ai) to kick off an enterprise review.

## Service Status

You can check whether Plomo is fully operational, experiencing degraded performance, or undergoing maintenance at any time by visiting [status.plomo.ai](https://status.plomo.ai). The status page provides real-time uptime monitoring and a history of past incidents.

<Tip>
  Bookmark [status.plomo.ai](https://status.plomo.ai) so you can quickly rule out a platform issue before contacting support.
</Tip>